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Thank Your Employees in Just 8 Words

Genuine appreciation goes a long way. Here's a guide to get the most out of a brief note, no matter who you're thanking. The other day I was given the challenge to recognize 30 people by writing each one of them a note, which got me thinking about the amazing implications of recognizing employee's contributions

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JPMorgan CEO: This Is Leadership?

Since when does a mea culpa deserve praise? JPMorgan Chase CEO Jamie Dimon shows how low the leadership bar can go. If you watch certain financial news shows you'd think that JPMorgan Chase CEO Jamie Dimon is a genius.

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8 Things Great Consultants Say

You may not want to hear some of these things--but your project will be better for it. Hiring the right consultant is tough, especially since there often is no physical product to evaluate. Aside from checking credentials and references, your decision often rests largely on what a consultant says.

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5 Worst Things You Can Say to a Customer

Never let these phrases pass the lips of your customer service team. Almost nothing leads to a customer service meltdown more quickly than the use of one particularly offensive phrase

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5 Questions Every Customer Asks

All customers ask the same questions--of themselves & of you--in this exact order. If you want to sell more, be prepared to answer them.

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4 Reasons Business Partnerships Fail

Keep your eyes open for these red flags; they could make a partnership go off the rails. For a business to succeed , you may need to look to partnerships in order to grow.

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Get Faster & More Flexible: 5 Tips

Sometimes, "perfect" can be a problem. Here's how to make your company more nimble. We have a common saying in my company: You can either be slow and perfect or fast and good

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Get Faster & More Flexible: 5 Tips

Sometimes, "perfect" can be a problem. Here's how to make your company more nimble. We have a common saying in my company: You can either be slow and perfect or fast and good

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How’re We Doing? No, Really

Entrepreneurship can be a lonely business, so it's important to get lots of feedback from customers and employees. But what kind of feedback do you really want, and how do you get it

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