When to Share Company Secrets

There’s one simple way to make your customers trust you: be open and honest with them from the start. My co-founder Bill Haney said recently, “In an age where you can look up the top nearby Indian restaurant on your phone, order at a fixed price, and have your food delivered within a half hour to your doorstep all without even talking to a live person, it’s insane that for the largest expenditure most Americans make, our homes, we have so little ability to make the building process transparent.” He means transparent in terms of cost (building on a fixed price), customization options, and building schedule.

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When to Share Company Secrets