Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News

A growing group of customer experience professionals are working hard to make some of life's most frustrating experiences not just tolerable, but delightful. There aren’t many people who look forward to scheduling an appointment with the cable company. You’re typically given a 3-4 hour window to wait at home for something that takes just a few minutes.

The Fast Company reader's essential rundown of who's breaking into and shaking up your tech space--updated all day. Celebs Crowdsource With Talenthouse Legendary comic creator Stan Lee is looking for a new superhero; rapper the Game is scouting for a new verse--and anyone with an idea and an Internet connection could have the next big thing. Talenthouse has developed quite a cast of celebrity users scouring user-generated ideas to help break their creative blocks and create new stars in the process

In these days of climbing airfare prices, baggage fees, resort charges and tacked-on rental car surcharges, it’s not easy for travelers to feel the VIP love. But it is possible to put yourself in the driver’s seat.