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How to Fight Amazon & eBay

Amazon has an app to lure customers out of your stores. EBay's offering incentives to shop online

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When to Spend & When to Save

These 3 questions will help you make sure you're managing your money well. When you're a business owner, choosing when to spend and when to save is a crucial decision that can either lead to hard financial times or a huge leap forward. This point was made crystal clear during my first year in business at Metal Mafia, which I started in 2004.

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Is Big Government Too Small?

How well would your company be doing if the number of employees remained static while your customer base grew by a third and you started providing dozens of more services?

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Do You Like Your Customers?

If you don't, your business is never going to be more than a chore. And the first people to notice will be the ones who pay your bills.

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Leadership Hall of Fame: Seth Godin, Author of "Purple Cow"

We continue our examination of the business book Purple Cow with an interview of author Seth Godin. What companies are using a purple cow strategy now, and how is Seth trying to change book publishing?

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What You Can Learn from The Ritz-Carlton

When your employees are trained that the customer is always right, they will handle unexpected situations with the best customer service. A few months ago we were reminded of what great customer service can do for a business. My wife and I had arranged to get away for a weekend to Charlotte, North Carolina to see one of Cirque du Solei’s latest shows

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8 Bold Resolutions For Marketers

If you haven’t made your marketing to-do list for 2012, this should give a good head start. Here’s a trivia question for you: What was George Harrison’s last released single?

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