Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News

Believe it or not, the most intuitive coaching methods are usually the worst.

How many more people will your customer tell about a bad experience versus a good one?

Good salespeople focus on the particular feature the customer cares about.

The founder of New York City's newly redesigned Le Bernardin restaurant says there's one sure way to fail: stop changing with the times. Fresh off recent honors , having taken first place in the Food and Most Popular categories in the 2012 Zagat Survey and having earned three stars in the 2012 Michelin Guide, not to mention having achieved a 25-year reign as a New York Times four-star restaurant, Le Bernardin chef and co-owner Eric Ripert could easily rest on his laurels

Learning the Ansoff Matrix, which shows four ways that businesses can grow and the risks associated with each option, can help you grow your niche.

Russell Simmons--rap impresario and founder of Def Jams Records, Phat Farm and author of "Do You" has a life and career outlook that's made him one of the most successful entertainment moguls in history. His family is famous, too, with reality TV shows covering both Russell's family and his brother's family's (The Reverend Run) every move

Entrepreneurs think of themselves as "rule-breakers" but even seasoned business owners can find themselves falling under the spell of conventional wisdom. "It's not done that way" or "it's never been done that way" can be common fallbacks for anyone who comes up through an industry

These new tech tools can improve the flow of your business operations, help you attract new customers or develop new loyalty programs, and directly impact your monthly sales. You might notice something different about the sales receipt at Burgerville, a chain of 39 burger shops in the Portland area. Using a technology developed by SmartReceipt (www.receipt.com), the chain shows customized nutrition information about your specific order, news and trivia, and marketing information.

In January, when Netflix was riding high, I wrote that it was going to break my heart . While it offers an amazing service, its competitive advantage disappeared by its switching to online video streaming.

Pawngo lets entrepreneurs pawn Rolexes, gold coins, and cameras in exchange for quick business loans. And it's blowing up.

Is this the end of tattered, gummy, loyalty cards stuffing wallets to the brim? Perka Inc

%excerpt% See more here: Making Peace With Customers

As the boss, you don't get much applause on a day-to-day basis.

Marketing managers for major orchestras had always assumed that convincing people to give the symphony a try was the key to gaining subscribers. "Get people through the doors!" was their mantra, assuming that the sheer beauty of the music would lure them back. But when they actually studied the numbers, they discovered that getting new people wasn't the problem.

Want to rent out your car when you're not using it?