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Which problem-solving technique do you use? Here's four examples--as well as what each conveys about you and your company (for better or worse). As a business owner, employer, and customer, nothing irks me more than lousy problem-solving skills

Before you rush to defend yourself or fight back remember to put yourself in your customer's shoes. Customer complaints are inevitable. If you run a business that sells to the public no matter how great your goods or services are the old adage will eventually be proven true: You cannot please 100% of the people 100% of the time

Tired of leaving endless, unanswered voicemail and email messages for prospects?

There has been a lot of attention paid in recent years to parents who refuse to have their children immunized for fear that the vaccines could lead to autism. Now, more physicians are saying "no" to parents who won't immunize their child - in effect, firing their patients. Erica Hill reports, then Dr.

How do people think outside of the proverbial box? They know how to view things more expansively. Here's how.

How do people think outside of the proverbial box? They know how to view things more expansively. Here's how

Experts of all stripes offer tips on how to rethink the work-life juggle and escape stress. Here's why doing so is nearly impossible. Work-life balance is one of those problems that is so hard to solve in terms of concrete actions that we often try to get rid of the tension by creatively re-conceptualizing it

As long as humans have been forming gold into precious objects, goldsmiths have struggled to offset the metal’s softness. Traditionally, this issue has been addressed by alloying gold with other metals like silver, copper, and palladium (the percentages of which yield the familiar karat system for grading gold purity).

What is time? It begins, it ends, it s real, it s an illusion. It s the ultimate paradox.

Healthcare costs in the U.S. have ballooned, in part, because of unnecessary medical tests.

In the early 20th century, Japanese fountain pen maker Namiki was faced with a dilemma; merchants proudly displayed the company’s pens in shop windows, but they also complained that the pens’ vibrant colors were spoiled by constant exposure to sunlight. To address the issue, the company turned to the traditional ...

%excerpt% Read the original: How to Get the Important Stuff Done

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One bad employee can quickly turn a positive working environment into a divisive and negative atmosphere. The comedian Larry Miller once quipped "I don't understand couples that break up and get back together—especially couples who divorce and remarry. That's like pouring milk on a bowl of cereal, tasting it, and saying, 'This milk is sour