Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News

A growing group of customer experience professionals are working hard to make some of life's most frustrating experiences not just tolerable, but delightful. There aren’t many people who look forward to scheduling an appointment with the cable company. You’re typically given a 3-4 hour window to wait at home for something that takes just a few minutes.

Student debt reformer Alan Collinge has brought a clear set of demands--and little patience for general assembly dickering--to Occupy Wall Street. He belongs to a large--but not unified--contingent of pragmatic policy wonks in the movement.

Your office says a lot about your leadership style.

Startup Malaysia brought Silicon Valley ideas to the tropical shores to encourage entrepreneurship--and hear a little local hip-hop. Jawed Karim, cofounder of YouTube, Naval Ravikant, founder of AngelList, Konstantin Guericke, cofounder of LinkedIn, and Saad Khan, a partner at CMEA investments, took a trip to Malaysia last week. And they weren’t there to splash in tropical waters

The death toll from Sunday’s magnitude 7.2 earthquake in the Van Province in eastern Turkey has now risen to over 500 people , and will undoubtedly continue to rise as rescuers continue to search the hundreds of buildings that collapsed during the shaking. The tectonic forces ultimately responsible are quite straightforward to explain, but as is often the case, the picture becomes more complicated when we take a closer look – a fact that has consequences for the people caught up in this disaster. The big tectonic picture [More]

ClearGears, a performance-review startup, has chlorinated beginnings... It began, as so many great ideas for startups must, with being thrown in a swimming pool. Arshad Chowdhury, the founder of ClearGears , which powers real-time performance reviews for business, explains.

The actor led a $4 million seed round and joined the company's board of advisers.

If a restaurant donates to City Harvest--which collects wasted food at restaurants to give to the hungry--then it's featured on their app. It's a simple way to vote with your wallet when eating out. Where to eat your next meal?

About 800 doctors and medical workers donate their time inside LA's Memorial Arena for a once-a-year free health clinic organized by the non-profit CareNow.

Three members o f Scientific American ‘s editorial staff are joining the conversation this week at the Compass Summit , a conference created to help leaders focus on global challenges and economic opportunities facing their organizations and society. The conference is designed to build on last year’s Techonomy conference in Lake Tahoe. Compass was organized by a team that includes Brent Schlender, a long-time foreign correspondent at Fortune and The Wall Street Journal ; Peter Petre, former executive editor at Fortune ; and Carolyn Jones and Michael Christman, co-founders of the 100 People Foundation

Do you want to get your customers attention?

It's not enough for video game makers to hype new franchises and titles with a sleek ad campaign and a trailer, these days. They're running huge events--like BlizzCon, today--sometimes at a loss, to keep fans engaged.

The founder of WineLibrary.com says you cant leave customer engagement behind in the social Web of 2011.

I wasn’t paying attention as I took a diagonal shortcut across Toronto’s Nathan Phillips Square this August.

Belfor Holdings CEO Sheldon Yellen explains why his billion-dollar company is nothing without his people. Sheldon Yellen had an inkling that he was out of touch with his 6,400 employees