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Confessions of an Ex-Manager

Sure, there were successes along the way. But there were also mistakes--lots of them. An ex-manager reflects on his rookie days

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C-Suite Smackdown: When Your Top Execs Can’t Get Along

A story of how bad communication and big egos can drain precious productivity, resources and dollars from the bottom line. Every now and then the wheels shoot off. I was working as a C-suite consultant for a company that I had previously completed a turnaround for.

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6 Traits of Great Leaders

The best entrepreneurs are passionate, innovative, demanding and caring. See what makes them excel.

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4 Big Ideas to Boost Productivity

American workers don't have the skills they need to stay relevant. It's our responsibility as business leaders to train our workers and make our nation more productive.

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5 Worst Things You Can Say to a Customer

Never let these phrases pass the lips of your customer service team. Almost nothing leads to a customer service meltdown more quickly than the use of one particularly offensive phrase

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Build Chemistry in Your Leadership Team

Sometimes, being a CEO is a lot like being a major-league coach. That means you need the right mix of playmakers in your locker room. Here's how I do it.

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3 Reasons Humor is Good for Business

Here are three powerful reasons why using humor attracts customers and helps communication. Knock Knock! Who’s there? Iowa.

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On Ethics, You Set the Tone

It's up to you to set the example for ethical behavior at your company. Don't kid yourself that your employees aren't watching.

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What You Can Learn From Romney’s Inauthenticity

Communication is the gateway to connect with your constituents. Here's how to be open, honest, and sincere. Mitt Romney may be in danger of throwing away his front-runner status in the Republican presidential primary

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Do You Need a Coach? Look To Your Staff

A good executive coach is someone who sees you in action day in and day out and is highly motivated to help you improve. Who does that sound like?

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