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Got a beef about the bathroom in your local Arby's? Tell John Sperry. He's up to his ears in customer complaints.

Ever since IBM supercomputer Watson beat Jeopardy! champions Brad Rutter and Ken Jennings, there’s been a lot of talk about putting the computer’s question-and-answer capabilities to real applications. In addition to consuming massive amounts of information, the supercomputer has been trained to understand literary references, interpret linguistic nuance, generate hypotheses, perform analysis, and score its own answers for likelihood of accuracy. All of these abilities enable Watson to make reasoned judgments, a skill hitherto attributed exclusively to human beings