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If you don't understand the answers to these critical questions, your sales operation may be in jeopardy.

In a world of near-constant innovation and disruption, the definition of a great boss (or leader or manager) may be the one thing that doesn't require reinvention. This is the fourth in a series excerpted from a new chapter in the paperback version of Good Boss, Bad Boss , a New York Times best-seller by Robert Sutton . Read the three other installments here .

Gail McGovern, the president and CEO of the American Red Cross, assumed leadership of this iconic organization at a particularly tough time. In 2008, when she was chosen from among 170 candidates, the institution’s reputation had been tarnished by the response to Hurricane Katrina and by a string of leadership scandals.

My clients are just like yours: They want to Skype, email and text. But here's why you still need face time. When the daily avalanche of emails and voice messages gets overwhelming, it’s so tempting to retreat to my office and start typing replies and returning phone calls

Nippon Telegraph and Telephone Corporation has developed an current-injection photonic-crystal laser with ultralow power consumption that can be applied to off-chip and on-chip optical data transmission for microprocessors.

Sometimes little things make a big difference.

Calling a decision-maker but getting voice mail again and again? Here's how to get the ball moving, even without a live conversation

Calling a decision-maker but getting voice mail again and again?

What business owner doesnt wish similar entrepreneurial success for their children, whether they have hopes to pass on the family business one day or can see their child creating their own. Here are 10 steps to teaching your children to become budding entrepreneurs.

The best and brightest stigmatize sales jobs. But they're fundamental to the success or failure of small business.

What can you learn from the fate of USPS?

Despite what you may think, a perfectly crafted email can actually close a deal. In most cases, you’ll want to close deals either in person or on the telephone

Per square foot, Apple outsells most other retailers, but it didn't happen overnight. Here are three things the company got right that you can steal. Ask a seasoned entrepreneur how to increase sales and you'll likely hear such terms as up-sell and cross-sell

Time slowed to a crawl as my little Nissan Sentra approached the BMW in front of me. With a pronounced crunch, one bumper smashed into another

%excerpt% Read the original: Where Virtual is the Best Policy