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Feed SubscriptionAngry Customer? 5 Rules for Handling Complaints
The Internet gives angry customers a megaphone; even one angry one can do a lot of damage. Here's how to defend your company and defuse a crisis.
Read More »What College Students Can Teach Entrepreneurs
Five ways I was recently amazed by undergrads competing in a business plan competition at Texas Christian University. As I get older, I love to talk about how times have changed
Read More »Netflix’s Big, HBO-Inspired, 10-Year Bet On Original Content
The pilot episode of a new television series can send it rocketing toward ratings success, renewal, and eventual syndication, or plummeting toward cancellation. But in the world of Internet TV, says Netflix , "don't expect overnight results." That's the message the company sent yesterday while announcing its quarterly financial results. On Monday, the company released its first-quarter financial earnings, and beyond the immediate results (26 million global streaming users, $870 million in revenue, a $0.08 loss per share), Netflix spent time qualifying the benefits of its original programming efforts
Read More »How Creativity Connects with Immorality
In the mid 1990’s, Apple Computers was a dying company.
Read More »Stop Working More Than 40 Hours a Week
You may think you're getting more accomplished by working longer hours. You're probably wrong
Read More »Meet Nick Bauta, The Designer-Entrepreneur Driving Providence’s Industrial Renaissance
After a deadly fire, Providence officials enacted strict building codes that virtually dismantled the city's lively arts scene. The task has fallen to a RISD grad to rebuild it, one abandoned warehouse at a time.
Read More »Traces of Elusive Species Sought in Bloodsucking Leech DNA
By Ewen Callaway of Nature magazine Bloodsucking leeches are offering the best hope of finding one of the world's rarest animals. [More]
Read More »Land Your First Big Customer: 4 Tips
No track record? No problem. Here's how one fledgling start-up signed up 40 Fortune 500 companies as customers
Read More »8 Signs of an Extraordinary Boss
The best managers have a fundamentally different understanding of workplace, company, and team dynamics. See what they get right
Read More »Art HK 12 Delivers Works from the World’s Leading Galleries
The Hong Kong International Art Fair started strong in 2008 and never lost momentum. Its fifth edition, dubbed Art HK 12 and running from May 17 through 20 at the Hong Kong Convention and Exhibition Centre, boasts more than 260 exhibiting galleries from all over the world, including venerable New ...
Read More »Khan Academy and 23andMe Link Up For Genetics Education
Khan Academy and Google-backed personal genomics company 23andMe are partnering to teach the world about genomes and DNA. Khan Academy has added two series of videos made by 23andMe to its roster of educational clips. Appropriately enough, the two announced their partnership today, National DNA Day , a day the National Human Genome Research Institute created to mark two momentous events in genetics research: the day in 1953 when James Watson and Francis Crick revealed their work on DNA structure to the world, and the day in 2003 when it was announced that the Human Genome Project was almost complete.
Read More »Oil Habit Unchanged on Two-Year Anniversary of BP’s Gulf of Mexico Spill
Two years ago, 11 men lost their lives as a backlash of gas exploded into the night from the Deepwater Horizon drilling rig in the Gulf of Mexico. In the ensuing months, roughly 5 million barrels of oil and more than 6 billion cubic feet of natural gas spewed into the ocean from the Macondo well more than a kilometer underwater. It took the combined efforts of the U.S.
Read More »Sales: Art of Convincing is Dead
Why you can no longer convince someone to buy something that's not in his best interest, and what you can do about it. A good friend recently asked me about how sales organizations balance customer-centric thinking with making their number and closing sales.
Read More »A New World on the Outside of a Raleigh Museum
In Raleigh, the North Carolina Museum of Natural Sciences has been building its Nature Research Center, a brand new extension to the museum focusing not just on science but on how science is done.
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