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When Loyalty Programs Are A Waste Of Money

In times like these, cost cutting and streamlining are compelling business strategies. Business executives sometimes have second thoughts about their loyalty programs and ask our consultants whether it’s really worth the cost.

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The Case for Hiring Veterans

Look beyond patriotism: Veterans' technical skills (and the tax breaks that come with hiring them) make vets great small business hires.

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Your Customer Research Is All Wrong

Somewhere along the line between brainstorming and testing new ideas in the marketplace, your research is failing. Here's why

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3 Ways to Lower Your Break-even Point

Taking steps to improve profitability can actually help you to increase customer value and build brand equity. Every business has a break-even volume on their product line.

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6 Phrases You Should Never Say Again

Love catchy business speak? Before your next meeting or presentation, make sure you aren't guilty of using one of these useless-- and annoying-- phrases. Years ago, I worked for a manager that was the poster child of buzzwords.

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Could Public Health Benefits Make Combating Climate Change Free?

DURBAN, South Africa--Former entomologist Diarmid Campbell-Lendrum of the World Health Organization worries about nosebleeds more than the average person. That's because he's one of the estimated 12 million people worldwide afflicted with leishmaniasis --a potentially fatal parasitic disease characterized most often by lesions on the skin and/or mucus membranes--caused by the bite of a sandfly. [More]

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Is Big Government Too Small?

How well would your company be doing if the number of employees remained static while your customer base grew by a third and you started providing dozens of more services?

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What’s Driving Your Customers Away?

You are. This case study proves that customer attrition has little to do with the economy or prices. Retaining existing customers is a challenge for any business.

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Spotify, Rdio, And MOG On Artist Payments: Don’t Blame Us

In the beginning, music industry watchers hailed subscription streaming services such as Spotify , MOG, Rdio, and Rhapsody as saviors of the industry, an alternative for listeners and labels to the tyranny of the 99-cent iTunes download. But artists weren't singing the same happy song.

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How atoms behave: Characteristics of microstructural avalanches

(PhysOrg.com) -- Investigating how atoms move and rearrange themselves is fundamental to our understanding of the behavior of materials, in particular efforts aimed at engineering materials with enhanced functionality.

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World Population Set to Hit 9.1 Billion in 2050

At current growth rates, forecasters expect to see a total of 9.1 billion humans on Earth by 2050, although small shifts in the birth rate might add or subtract one billion people.

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