Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News

Never let these phrases pass the lips of your customer service team. Almost nothing leads to a customer service meltdown more quickly than the use of one particularly offensive phrase

Breaking news from your editors at Fast Company, with updates all day. Sony Hack May Have Leaked 50K MJ Tracks .

Sprucing up the office computers is a lot more affordable than replacing them.

We're not saying Pinterest won't help your business--it very well might, especially if you're in retail, design or travel. But make sure you're being smart about it. Have you heard about Pinterest, the latest social media darling

Want to be smarter about your social media activity? Add a few of these mini-apps to your browser

Your notes to yourself are a precious thing. These tools let you write quick and find ideas later, wherever you are.

New research shows that a large Facebook fanbase isn't necessarily key to growing a brand.

Fix your passwords, safeguard against email break-ins, and theft-proof your devices before that cup of joe gets cold. As long as we’ve had computers and gadgets, there’s been a tension between security and ease of use.

A U.K.-based program called Decoded promises to teach n00bs to code in a day.

Want to help out your less tech-savvy coworkers and loved ones? Don't just upgrade their browser. Set them up with these tools so they can help themselves and hassle you less.

Does Twitter's Activity and Facebook's Ticker give you anything you really need to know? Not really. But maybe that's not so bad

How does Startup Weekend turn strangers into teams into companies in less than three days? A review of the new book that documents the process. Can anyone really start a company and go from "concept to creation in 54 hours?" Doing so is the precise goal of the event Startup Weekend (which I covered in April 2009 ).

You could wade through dozens of reviews of the new Amazon Kindle Fire--or let us extract the best bits for you. Here's the most meta version of the story you will read online, offline, and everywhere else, each line taken from professional reviewers, tech bloggers, Tweeters, and Amazon customers. It seems like ages since Amazon introduced us to the $199 Fire at a hectic New York City event, but in truth that was only about six weeks ago

The iPad has made tablets a fading memory, but these four 7-inch tablets may actually be a better fit for your business. On a sunny day in April of last year, Apple released one of most game-changing gadgets ever

Firefox is one of the world's most popular desktop browsers, with more than 450 million users. But as the world increasingly turns to mobile devices to access the web, Mozilla is in danger of getting left in the dust. A recent Pew report found that roughly 68% of all smartphone owners access the mobile web on a typical day; what's more, 25% of those users go online mostly using their phone (rather than, say, a PC)