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Get Closer to Key Customers

What are you doing to maintain and strengthen your relationships with your key accounts? In the old days, you developed relationships with customers through shared experiences. Golf, hunting, fishing, sporting events, meals–all bonding opportunities.

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7 Tips to Having a Dreaded Conversation

Whether it's firing someone or telling an employee they have bad BO, Donna Flagg's cheat sheet will help you through it. Have you ever struggled over how to fire an employee?

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The 7 Iconic, Transparent, Empowering Business Buzzwords That Need To Die

When I started writing a blog to support my book, Talk Normal: Stop the Business Speak, Jargon and Waffle , I had an inkling that many of the words I loathed were common in the offices where I was working. But this could be an illusion: Once we’re bothered by something, we tend to notice it more.

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Glam Media Offers "Facebook In A Box" For Its Army Of Authors

Digital media giant Glam believes, "the author is the brand." So it's giving micro-sites such as SheFinds, HealthCastle.com, and Gear Patrol tools for their own micro-social networks. Here’s why that’s good for readers--and advertisers. Glam Media upended conventional publishing notions six years ago after discovering readers were increasingly seeking out authors instead of media properties--or, as Glam CEO Samir Arora tells

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