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Tag Archives: doing-the-right

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Redbox’s Smart Move: What You Can Learn

The company's movie streaming deal with Verizon is a classic adjacency move that leverages the brand while limiting the risk. Redbox and Verizon announced this week they are teaming up to offer an online movie streaming service that competes directly with Netflix. We think it’s a great strategic investment that will likely reap positive returns.

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Beware of Sales Superstars

Some sales stars are master manipulators who can rack up big numbers--but at the cost of long-term growth. I recently read a blog post giving the following characteristics of “quota-crushing sales pros”: “They have no time for anything that is not their deal.” “Charming one minute, in-your-face the next, pros will use all emotional tools to win.” “They save the charm for the prospects and clients and the venom for your company.” “They’re never satisfied … ever.” This list was presented as if these were desirable characteristics, justified by the fact that such individuals could consistently “crush” their quotas, presumably making them more productive than their peers. Unfortunately, the presence of this kind of person on your sales team is generally a huge mistake

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Improving Government Customer Service

Civil servants are widely denounced for being neither civil nor offering much in the way of service. Drivers trying to replace lost licenses and companies seeking permits for underground storage tanks don't normally encounter a lot of beaming faces inquiring, "How may I delight you today?" The state of Michigan wants to raise its service game, and it is turning to entrepreneurial businesses for help.

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