Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News

We heard a lot of great questions at Fast Company's Innovation Uncensored event in San Francisco this past November, but there just wasn't enough time for them all. We gave our attendees a chance to pose questions to the speakers post-event, and compiled a cross section of them below. The first question is for David Cush , President & CEO of Virgin America: Virgin America is clearly focused on surprising & delighting customers but has chosen not to have what is arguably a best practice--a more robust loyalty/frequent flier program.

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