Genuine appreciation goes a long way. Here's a guide to get the most out of a brief note, no matter who you're thanking. The other day I was given the challenge to recognize 30 people by writing each one of them a note, which got me thinking about the amazing implications of recognizing employee's contributions
Read More »Tag Archives: expectations
Feed SubscriptionJPMorgan CEO: This Is Leadership?
Since when does a mea culpa deserve praise? JPMorgan Chase CEO Jamie Dimon shows how low the leadership bar can go. If you watch certain financial news shows you'd think that JPMorgan Chase CEO Jamie Dimon is a genius.
Read More »8 Things Great Consultants Say
You may not want to hear some of these things--but your project will be better for it. Hiring the right consultant is tough, especially since there often is no physical product to evaluate. Aside from checking credentials and references, your decision often rests largely on what a consultant says.
Read More »8 Things Great Consultants Say
You may not want to hear some of these things--but your project will be better for it.
Read More »How to Cultivate Collective Intelligence
Unleash your worker bees. The power of swarms and cooperation to attack business problems.
Read More »5 Worst Things You Can Say to a Customer
Never let these phrases pass the lips of your customer service team. Almost nothing leads to a customer service meltdown more quickly than the use of one particularly offensive phrase
Read More »5 Questions Every Customer Asks
All customers ask the same questions--of themselves & of you--in this exact order. If you want to sell more, be prepared to answer them.
Read More »The 8 Principles Of Product Naming
Even at the best of times, naming is a contentious and emotional business.
Read More »The Most Coveted Gadget in the Office
Everyone wants an iPhone.
Read More »4 Reasons Business Partnerships Fail
Keep your eyes open for these red flags; they could make a partnership go off the rails. For a business to succeed , you may need to look to partnerships in order to grow.
Read More »It’s Time to Set Better Boundaries
Helping your employees set work-life boundaries is easy and prevents burnout. So why aren't you doing it
Read More »Get Faster & More Flexible: 5 Tips
Sometimes, "perfect" can be a problem. Here's how to make your company more nimble. We have a common saying in my company: You can either be slow and perfect or fast and good
Read More »Get Faster & More Flexible: 5 Tips
Sometimes, "perfect" can be a problem. Here's how to make your company more nimble. We have a common saying in my company: You can either be slow and perfect or fast and good
Read More »How’re We Doing? No, Really
Entrepreneurship can be a lonely business, so it's important to get lots of feedback from customers and employees. But what kind of feedback do you really want, and how do you get it
Read More »Want to Retain Gen-Y Job Hoppers? Don’t Bother
Young people these days are notoriously fickle when it comes to their employers. How should companies lock down talent
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