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Hiring a CEO?

If you're a pushover, you'll completely lose a customer's respect. Follow these six steps to diffusing customer anger without caving in. My recent column Top 5 Ways Big Customers Screw With Small Vendors points out that some buyers see sellers—that means you—as scapegoats

A Spanish city, in a bid to end congestion, has made its citizens an offer: Give up your car and ride our trolley for free, forever. People love their cars. They're willing to maintain a car even when it's expensive and difficult.