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You Can’t Cut Your Way to Growth

Trimming the fat is great; cutting to the bone will reduce your revenues, your profits, and your survival prospects. We recently heard a CFO bragging about his ability to improve the profitability of companies: “I have worked with three businesses, and in each of them I have managed to increase profits while revenue is falling.” We’ve seen this mindset in a number of incarnations, typically from finance people (it’s tough for us finance guys to admit that) who work for a private equity firm or a portfolio company.

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How to Say You’re Sorry: 5 Tips

It's a mistake to refuse an apology to angry customers. Here's how to get really good at saying 'I'm sorry.' Years ago when working for a large corporation I attended a meeting that was hosted by our corporate counsel and loss prevention department. The gist was to educate all of us on the pitfalls of saying "I'm sorry" when dealing with a customer service issue or complaint.

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Judge a New Company in 15 Seconds

I ask one question to determine whether a new company has a future. The 15-second answer tells me all I need to know When entrepreneurs ask us to evaluate business ideas, we always respond first with the same question: “What problem will your new venture solve?” Their one-or two-sentence answers---10 or 15 seconds at the most---are often enough to predict the future. Too frequently, entrepreneurs quickly get sidetracked talking about things like the amazing technology they hope to use, the fantastic team members they’ll be working with, or the resources they hope to leverage

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What to Listen to Before You Fire Someone

Let's face it, firing an employee is one of the most difficult parts of your job. But sometimes, it needs to be done. So play one of these songs, and go do what you gotta do

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Avoid Road-Trip Sticker Shock With AAA’s Gas App

A new app from AAA helps you find the cheapest pump, just in time for the summer travel. Summer is almost upon us, making it time to start planning your summer road trip. And if you're one of the 99% of Americans who are constantly whining about gas prices, that means you'll need to plan for the inevitable side trips as well: those interminable searches and detours in search of the cheapest gasoline to refuel

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Video: Coping with the signs of aging

Psychologist Dr. Jennifer Hartstein gave Russ Mitchell some tips on how to best deal with the inevitable aging process and try look at it in a more positive light

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SimpleGeo Makes Location Data Free, Complicates Smartphone Tracking Worries

SimpleGeo has placed 20 million locations for "places" in the public domain to drive developers of location-based service apps. The thing is that data, combined with location-tracking smartphones, could spark unsavory uses too. In a direct challenge to Foursquare's effort to become the "Rosetta stone" for location-data on identifiable geo-located "places," SimpleGeo is trying to spark a revolution in location-based app writing by making the data for 20 million places available on its servers under the Creative Commons Zero license--essentially placing the data for free into the public domain.

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