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Tag Archives: make-the-change

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Want Success? Fix Your Mornings

Author Laura Vanderkam reveals how highly successful people put their pre-breakfast hours to use and explains how you can be more like them. The day may have 24 hours of equivalent length but author Laura Vanderkam says not every hour is created equal

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This Is Your Brain on Multitasking

A life-threatening mistake caused by tech-enabled multitasking prompts Harvard doctors to suggest you kick the habit, and learn to focus. Multitasking , you've probably already been warned, threatens your productivity

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Why I Love When My Customers Complain

How an open-minded approach to negative feedback boosts earnings--and morale. Yesterday, I spent 40 minutes on the phone listening to a customer tell me all the things that could be better with three of the products he received among the many in his order. Why spend so much time listening to someone who is unhappy, and just wants to complain, you might ask?

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How to Adapt Your Business Model for Hard Times

Norm Brodsky suggests getting a second opinion on big decisions. Dear Norm, In 2004, I opened a dealership providing installation and service of high-end, custom-made garage doors. From the beginning, I had problems with the quality and lead times of suppliers.

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