Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News

The value of customer relationships runs much deeper than a good product or service. Often we receive many great questions and comments from the readers of our Inc.com column

Late Wednesday night I bumped into an old friend on the subway. It was past 11:00, and she, an actress, was returning from a party at the home of her movement teacher at which each attendee was asked to bring a short performance piece as a gift for the host. I, a science writer, was making my way home from the American Astronomical Society (AAS) conference in Boston.