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6 Perks That Do More Harm Than Good

Before you offer your MVP that VIP parking space, check why rewarding with a perk can often have the opposite effect. I started a new job and was given a reserved parking spot right by the main entrance

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What You Can Learn from The Ritz-Carlton

When your employees are trained that the customer is always right, they will handle unexpected situations with the best customer service. A few months ago we were reminded of what great customer service can do for a business. My wife and I had arranged to get away for a weekend to Charlotte, North Carolina to see one of Cirque du Solei’s latest shows

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Can Small Business Saturday Succeed?

The Friday after Thanksgiving is known for big deals at large retailers. But can AmEx's marketing push help claim enough of that business for the little guys?

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How to Kill Good Ideas

As brainstorming has become customary, has it also lost its sparkle, and value, for your company? Here's where you may have gone wrong, and what to avoid in the future

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Man Fired for Being Morbidly Obese

A defense contractor decided a man could not do his desk job because he was morbidly obese. The Equal Opportunity Employment Commission says this is against the law. At 600 plus pounds, Ronald Kratz II wasn't having any problem performing his desk job at a defense contractor and had been receiving good evaluations at work.

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Brazil’s 2016 Olympic Village Inspired By Rainforest, Future Sustainability

The winning bid for the design of the Olympic village in Rio is based on the shape of tropical flowers, and is designed to be replaced with more needed buildings once the games are over. Whether or not countries benefit from the infrastructure they build to host the Olympics is a subject for heated debate, but build they still must

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Operation Shady RAT May Be The First Big Battle In Knowledge-Economy Warfare

One of the scenarios I evoke frequently when speaking with clients about computer security is called "Frontier Friction." At the beginning of the story, a coordinated terror attack takes out the servers of a large banking institution. They also take out their backup systems.

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In Lithuania, They Give Parking Tickets With Tanks

The outraged mayor of Vilnius is sick of cars parking in his bike lanes. So sick of them, he's now crushing them personally. The mayor of Lithuania's capital, Vilnius, was sick of cars parking in no parking zones and bike lanes

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Reinventing Memorial Day: Beyond The Mattress Blowout Sale

From the archive, we pose a question that's still as relevant as ever: Why has Memorial Day, like so many of our national holidays, been reduced to appliance sales, fast food specials, and vacation deals? With the recent near-collapse of our economy, the ways in which we understand and celebrate national holidays seem particularly challenged. This erosion of meaning is just one of many examples of the growing gap between the promise of America--freedom and opportunity through sacrifice and unity--and how people experience Brand America

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How to Hire an Assistant

My desk used to have a very large pile of envelopes stacked in the corner. It included notices from various agencies in the states in which our employees live, pitches from would-be business partners, personal correspondence, and too many other things to list. Under the desk was a box, which contained all of the stuff that had been crowded off my desk

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