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How To Spot Innovative Hires

A brain researcher divulges six interview questions--and other clues--to help distinguish innovators from ordinary workers. Many of the resumes that cross my desk are white pieces of paper that list education, experiences, and skills. Since they're typically from traditionally-minded people who prefer not to call attention to themselves, I don't expect anything else.

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How to Hire People You Can’t Afford

Need a CFO, marketing pro, or software engineer you can't afford? These companies let you hire almost anyone part-time, and take care of the taxes and paperwork, too. Hiring

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Are You a Psycho Boss?

A recent study shows that you are four times more likely to find a psychopath in the boardroom than on the street. So what

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Compensation Design for Fast-Growing Private Companies

The rise in pay-for-performance compensation is a boon to smaller companies. January's Members-Only Inc. Business Owners Council meeting on "Compensation Strategy for Fast-Growing Private Businesses" took place at Blank Rome's amazing offices above the city of Philadelphia

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How Lincoln Became A Great Leader

It wasn't Abraham Lincoln's strengths but the self-discipline with which he put those strengths toward the right purpose. There is much we can learn by studying Abraham Lincoln's journey from being just another politician to becoming America's greatest president. (Wikipedia provides a compilation of "Historical rankings of Presidents of the United States" which makes it clear that in the eyes of many experts, and the public, Lincoln has consistently held this status)

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5 Ways To Put The "Pro" In Profile Pics

Your profile photo is an important part of your online image, so if you still have an egg as your Twitter avatar or a blue-and-white silhouette for your Facebook page, it's time to step things up. (Hint: This photo is a "don't.") If you still have an egg as your Twitter avatar, it's time to step things up.

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9 Circles of Customer Service Hell

How many are you putting your customers though? I'm sure you, like me, have spent too much time in customer service hell as a consumer. With apologies to Dante, it’s at least nine circles: The never-ending voice mail phone tree The requirement to repeat your name, account number, etc., ad infinitum Hold, hold, hold The ominous sound, mid-conversation, of the dial tone The disappearing clerk The line that's always 20 people deep The agent who doesn’t understand your question The “I’m sorry, but I don’t have the authority to do that” response The clerk who's busy texting someone who's clearly more important than you I'm sure there are more

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