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Design That Makes a Difference

How I did it: Architect David Rockwell explains how he thinks not only about a building, but also about the way people experience it. David Rockwell believes that all the world is a stage. The 56-year-old architect's love of theater informs every design project ever done by his firm, Rockwell Group, in New York City.

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Face-off: Bluetooth Watches Tested

New Bluetooth-connected smart watches act like remote controls for your smartphone. Heres how to use them. These watches let you monitor calls, read text messages, check your calendar or e-mail, and even control a PowerPoint presentation with just a tap on your wrist.

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How to Work the Phone: 6 Tricks

When you can't meet in person, use these 6 rules to build rapport and communicate more clearly. The telephone has been in existence for 136 years, but the way some people use it, you'd think it was invented yesterday

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Joy: An Underrated Business Skill

I love smiling, laughing, and the color yellow. Yes, I'm a joyful person - and a CEO. Here's how you too can find joy and use it as a powerful business asset.

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Make An iPhone, Android App Without Knowing A Line Of Code

JamPot's new AppBuilder asks a series of questions and spits out a genuine, though limited-function, app. It could blow the market wide open. With JamPot's AppBuilder , you can build a genuine iPhone or Android app in mere minutes for free--according to the company's own website.

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5 Worst Things You Can Say to a Customer

Never let these phrases pass the lips of your customer service team. Almost nothing leads to a customer service meltdown more quickly than the use of one particularly offensive phrase

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