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5 Worst Things You Can Say to a Customer

Never let these phrases pass the lips of your customer service team. Almost nothing leads to a customer service meltdown more quickly than the use of one particularly offensive phrase

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How New Orleans Re-Started

New Orleans Mayor Mitch Landrieu on the roadblock that keeps cities--and start-up founders--from solving big problems. I recently realized that I've been stuck in a rut for years and that rut is ideology.

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Don’t Be Afraid to Break Stuff

There are lots of tools designed to help you come up with innovative solutions. But sometimes the best one is a sledgehammer.

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Wieden + Kennedy Tech Incubator Picks Its Startup Class of 2011

Wieden bakes major brands and the Portland tech community into a fresh PIE. When Wieden + Kennedy launched its tech incubator, the Portland Incubator Experiment in 2009, the effort proved a fruitful collaboration between the ad agency and local tech talent; it even spawned a few going tech concerns

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The ‘Teach for America’ for Entrepreneurs?

Andrew Yang, through Venture for America, wants to send an army of new college grads out to start-ups in cities nationwide and help resuscitate their faltering economies. Andrew Yang believes entrepreneurs can help save cities, especially those whose economies have been ravaged by the recession.

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Why "Brain Gyms" May Be The Next Big Business

Four years ago, investors gingerly handed over seed money to Lumosity, a startup creating brain games. Today they're happily tossing the same company $32 million

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