Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News

It's a mistake to refuse an apology to angry customers. Here's how to get really good at saying 'I'm sorry.' Years ago when working for a large corporation I attended a meeting that was hosted by our corporate counsel and loss prevention department. The gist was to educate all of us on the pitfalls of saying "I'm sorry" when dealing with a customer service issue or complaint.

It's a mistake to refuse an apology to angry customers. Here's how to get really good at saying 'I'm sorry.' Years ago when working for a large corporation I attended a meeting that was hosted by our corporate counsel and loss prevention department. The gist was to educate all of us on the pitfalls of saying "I'm sorry" when dealing with a customer service issue or complaint

In September, headlines erupted when the solar company, Solyndra, announced that it would be filing for bankruptcy just 2 years after the company received $535 million in federal loan guarantees under the Recovery Act.

The nearly three weeks since Steve Jobs's death has been like an extended tribute to the first global head of state. The memorial ceremonies worldwide, the special commemorative issues and, today, the release of Walter Isaacson's Steve Jobs , all bear testament to the Apple founder's legacy

The ground shook violently in L'Aquila, Italy, early in the morning of April 6, 2009, more violently than it had during the tremors the area had been experiencing for months. After the dust settled and the recovery effort was over, 308 people were dead. Now the local prosecutor is charging the scientific committee responsible for predicting earthquakes with failing to give the people of L'Aquila adequate warning.

PGT: Tiger Woods says he is making progress in his recovery from injuries to his left leg, although he has no idea when he will return to golf and won't commit to playing the British Open.

PGT: Tiger Woods says he is making progress in his recovery from injuries to his left leg, although he has no idea when he will return to golf and won't commit to playing the British Open.

Neurologist Dr. Jonathan Fellus spoke with Rebecca Jarvis on if Rep.

School's the new cool nowadays. At a time where many businesses weren't able to survive the recession and others are struggling to stay afloat during the recovery, technical and trade schools are thriving