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Really Show Your Customers You Care

It's not all about you; it's all about them. Tara Hunt of Buyosphere and Lauren Thom of Fleurty Girl show how to really make an impression on your clients

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How I Got Over My Big Ego

When faced with unthinkable tragedy, restaurateur John Besh found the secret to growing his business--and it wasn't all about the bottomline. More than a decade ago, chef John Besh set a date to open his first New Orleans restaurant: September 11th, 2001. That would be the first unimaginable American tragedy to leave its mark on the Louisiana-native.

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How To Get The Most Out Of Google’s Share-Happy World

If Google's going to keep tying all their services together, you may as well know how that will work, and how you can benefit from it. In just over a month, Google will change its privacy policies for all its products. Actually, Google is combining 70 different policies into a single set of rules, defining how the company treats all the personal information you provide

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For Brands, Twitter’s Enhanced Profile Pages Make Every Tweet Count

HP, Best Buy, and JetBlue reveal how they use Twitter's enhanced profile pages to make every tweet sing. It’s still officially in velvet-rope mode, but Twitter’s enhanced profile pages are heavily in play for those brands among the first to sign up. So how are the early reviews?

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Danny Meyer’s Magic Touch: How To Create 4-Star Experiences And Lines Around The Block

At age 27, Danny Meyer abandoned plans to go to law school and decided to open Union Square Cafe in New York City--a decision about which New York City's food lovers are eternally grateful. In the 25 years since, Meyer has opened 28 restaurants and--incredibly, given the cutthroat nature of the New York restaurant scene, where restaurants open and close more frequently than subway doors--he has only shut one down. Meyer's Union Square Cafe, Eleven Madison Park, and Gramercy Tavern consistently appear on most major New York top restaurant lists.

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2011 Company of the Year: Evernote

The Company of the Year is rejecting industry trends, getting customers to pay for something that's free, and reinventing the way we remember. Phil Libin remembers the moment he left childhood behind.

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A Different Kind of Valley for Tech Start-ups

For a number of tech start-ups, its the Gallatin Valley--not the Silicon Valley--that offers the best environment for growth. Ask Jerry Nettuno why he didn’t found his startup Schedulicity in Silicon Valley and he’ll tell you he didn’t see the point. For one thing, he really likes where he lives.

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No gluten? No fat? Dealing with diet restrictions

"If you would like to dine gluten-free, please ask to see our gluten-free menu." Restaurants are printing notes like this in droves, and hosts are now googling phrases like "lacto-ovo" before dinner parties.

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9 Great Things To Ask Siri Now And In 2012

Apple's Siri is the AI poster girl for the iPhone 4S, and she's charming and clever--if limited. But based on the original tech Apple bought to make Siri work, we can say that in 2012 she'll charm your socks off, internationally. "Siri, why did Apple make you?"..."Apple doesn't tell me everything you know." Thus speaks Siri , the artificially intelligent personal digital assistant from the iPhone 4S that's all over the tech and regular press because she's charming, useful, novel (even if her sharp wit wasn't originally developed by Apple ), and works unlike almost every other encounter with voice-recognition tech you may have had: well.

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Bad Service Begets a Scandal

It may seem like I've been harping on service lately, since my last post was about tipping inattentive waitstaff .

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Becoming a Serial Entrepreneur

People who have started multiple businesses understand how to move swiftly and take action. Jake Winebaum weighs in on the art of serial entrepreneurship.

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The Perils of Pop-Ups

A "creative think-tank for a rotating lineup of the nation's best chefs" might just prove that, lacking stability, pop-ups can be let downs. I love the idea of pop-up restaurants.

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