Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News

Desktop software is sold "by the seat." But a "by the hour" pricing structure offered by cloud-based apps means smaller businesses can put everyone on customer support--even, if necessary, the CEO. Customers are increasingly expecting to get help from companies through social media, like Twitter and Facebook, in addition to traditional channels like phone, email, and web. That's why Salesforce is launching a new application, called Desk.com, aimed at small and medium sized businesses (SMBs).

In May, cloud-based enterprise company Salesforce.com acquired

What's one way to get people to pay to see you demo your product? Host a user conference. Recently Salesforce.com hosted their 9th annual Dreamforce event.

Entrepreneur Ryan Goodman explains how he uses Roambi to turn spreadsheet data into interactive files that he can access on his iPhone. My company makes location intelligence software for businesses, so I'm very much a technology guy

It's often tough to explain startups and new tech and what they do, especially if no one's ever done it before.

Xobni, which makes a free Microsoft Outlook plug-in that helps you manage your inbox, has launched the Xobni Gadget Store . If you already have Xobni installed, you can visit the store and download “gadgets” from a variety of services, including Facebook, Twitter, and LinkedIn.