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Sometimes the best way to keep your business growing is to analyze what would bring it to an end. Judge Smails (aka Ted Knight) once famously quipped in the iconic Caddyshack, "It's easy to grin when your ship comes in and you've got the stock market beat

Desktop software is sold "by the seat." But a "by the hour" pricing structure offered by cloud-based apps means smaller businesses can put everyone on customer support--even, if necessary, the CEO. Customers are increasingly expecting to get help from companies through social media, like Twitter and Facebook, in addition to traditional channels like phone, email, and web. That's why Salesforce is launching a new application, called Desk.com, aimed at small and medium sized businesses (SMBs).

Whitney Houston was allegedly involved in a tense exchange on a Delta Airlines flight from Atlanta to Detroit, after refusing to fasten her seat belt before take off at the flight attendant's request. CBSNews.com's Ken Lombardi reports.