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Never let these phrases pass the lips of your customer service team. Almost nothing leads to a customer service meltdown more quickly than the use of one particularly offensive phrase

Before you rush to defend yourself or fight back remember to put yourself in your customer's shoes. Customer complaints are inevitable. If you run a business that sells to the public no matter how great your goods or services are the old adage will eventually be proven true: You cannot please 100% of the people 100% of the time

We've all heard exercise is good for your physical and mental well-being.

Love catchy business speak? Before your next meeting or presentation, make sure you aren't guilty of using one of these useless-- and annoying-- phrases. Years ago, I worked for a manager that was the poster child of buzzwords.

It's inevitable. A boss and subordinate disagree in every organization at least once or twice a day.

Don't show 'em the money (even if you have it).

%excerpt% Originally posted here: How to Lead Like a General

Lesbian, gay, bisexual, or transgender employees continue frequently to report discrimination in the workplace, says a new UCLA report.

%excerpt% See more here: Walking the Walk (Running the Run, Etc.)