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Mike Swanson built a wildly popular iPhone app while working at his day job at Microsoft. After more than a decade working as an evangelist for Microsoft, Mike Swanson launched a start-up specializing in..

Mike Swanson built a wildly popular iPhone app while working at his day job at Microsoft. After more than a decade working as an evangelist for Microsoft, Mike Swanson launched a start-up specializing in...

Civil servants are widely denounced for being neither civil nor offering much in the way of service. Drivers trying to replace lost licenses and companies seeking permits for underground storage tanks don't normally encounter a lot of beaming faces inquiring, "How may I delight you today?" The state of Michigan wants to raise its service game, and it is turning to entrepreneurial businesses for help.