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Author Archives: Philippe Matthews

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9 Rules for Your Company Holiday Party

Holiday parties last an evening; reputation-damaging choices last a career. Be sure you're not going to make any mistakes. I have been to many, many holiday parties

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Chip Conley: The 5 Things Everyone Wants From You

Joie de Vivre Hotels founder explains how your customers, your employees, and even your investors have the same five needs. Deliver on them and you cant lose.

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Who’s Your Mentor?

When you have the chutzpah to ask a more seasoned leader for help, you reap unbelievable rewards. Here's a dirty little secret of the business world: Most people are either too shy, embarrassed, or something else altogether to ask a more experienced businessperson for help. That's a big mistake

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Video: Encouraging results from new cancer treatment

A clinical trial of a drug treating advanced stages of breast and ovarian cancers is showing promising results. The drug targets cancer cells without the effects of chemotherapy

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How safe is that cruise ship, anyway?

To hear some folks tell it, cruising is one of the safest forms of travel in the world. To others, it’s an exceedingly risky proposition where you run the risk of robbery, sexual assault and death.

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Secret Tricks for Using LinkedIn

What do the 135 million people and more than seven million companies on LinkedIn know that you don't? All too often I receive resistance when I suggest to a client that she utilize LinkedIn to build vendor, partner, and prospect relationships. But what might first feel like an intimidating pilgrimage into foreign land can result in a journey of growth, connection, and prosperity.

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Big Warning Sign from Your Customers

When customers don't cash in those points or credits they are sending you a message about how disloyal they are. Are you one of those business owners that believes that breakage is a good business strategy

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3 Reasons Not to File an IPO

An IPO is no panacea: In some cases going public may even stifle the growth of your company. Find out why. Ever since the dot-com era of the 1990s, many management teams at high-growth companies have fallen for the lure of the IPO as the most important validator of success.

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The Creepiest Robot Faces You’ve Ever Seen, Courtesy Of "Face Rubber"

By imitating natural expressions and even human cognition, David Hanson's robots--made using a unique rubber substance that mimics human facial tissue--are making it easier to interact with robots by giving them a human face. Robotics designer David Hanson builds intelligent robots with amazingly lifelike human faces that can make eye contact and understand human speech well enough to hold a conversation. A key to this technology is a facial material Hanson calls "Frubber"--a contraction of face and rubber.

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What You Can Learn from The Ritz-Carlton

When your employees are trained that the customer is always right, they will handle unexpected situations with the best customer service. A few months ago we were reminded of what great customer service can do for a business. My wife and I had arranged to get away for a weekend to Charlotte, North Carolina to see one of Cirque du Solei’s latest shows

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