A plea to CEO Tom Horton to turn American Airlines employees into believers, proselytizers, and champions–and fix up the airline’s finances in the process. “We will have to make very tough and sometimes unpopular decisions that will impact people’s lives.” —An internal letter to employees from Tom Horton, CEO of AMR Corporation, American Airlines’ parent company on 12/15/11 Dear Tom, You think American Airlines employees were frightened and scared for their employment before
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87,000 Ways To Save American Airlines