Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News
A growing group of customer experience professionals are working hard to make some of life’s most frustrating experiences not just tolerable, but delightful. There aren’t many people who look forward to scheduling an appointment with the cable company. You’re typically given a 3-4 hour window to wait at home for something that takes just a few minutes.
Excerpt from:
Imagine A World Where The Cable Guy Shows Up On Time
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