Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News

It's no secret that part of your customer service and help desk strategy can be handled more efficiently using programs and web-based software. With so many to choose from, here are a few we recommend. Chris Selland, vice president of sales and marketing for Terametric says because GetSatisfaction is easy to use and inexpensive, Terametric uses it as part of its Optimizer for Twitter product, which enables social media marketers to measure many aspects of Twitter marketing campaigns

New tech startups are moving with the speed and force of tsunamis. And a few crash that way, too.

We all know it’s a bad economy, so why pay attention to monthly economic reports? It’s a fair question, and one that a lot of small business owners wrestle with. The truth is that monthly economic reports can be valuable to small business owners.

A franchisee organization claims Edible Arrangements imposed system-wide changes that violated its franchise agreement. A Connecticut judge ruled that a lawsuit against Edible Arrangements, a franchising company that creates fresh fruit arrangements, may proceed in the U.S

In the new book The Innovator's DNA, authors Jeff Dyer, Hal Gregersen, and Clayton Christensen discuss the three things that set companies steeped innovation apart from the thousands of other companies doing business. Drawing on a sample of companies that lead both lists, we dove deeply into the practices of some of the world's most innovative companies

Tying a traditional loyalty program to social and location-based check-ins can be an easy way for businesses to attract customers and make money. Heres how to determine whether its worth it for your business and then how to pull it off

With so many options it can be hard to decide what software will meet your businesses needs.

Don't want to compromise on price? Experts explain how to stay competitive based on the value of your product or service to consumers.

Handling rush jobs is a snap for Mimeo and AffordableButtons.com.

Creating a social network is so last week. Today, American Express is unveiling a social media platform

For some small businesses, doing business abroad is helping get them through tough times at home. Since last year the Obama administration has been pushing small businesses to venture into global markets, part of an ambitious goal to double U.S. exports by 2014.

Amazon's tablet PC has now all but been confirmed for an early fall launch.

Cash flow is like oxygen. If it runs out, nothing else matters.

A Houston woman is suing her former employer, claiming the company fired her for refusing to hide her age. A 52-year-old Houston woman has claimed she was fired from her job over her refusal to dye her gray hair. Sandra Rawline, an escrow officer and branch manager at Capital Title of Texas, went gray in her early 20s

Move over, Mary Kay. There's a new generation of multi-level marketing whizzes out there hawking to neighbors and friendsand experiencing hyper-fast revenue growth