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What your employees won't say could be what you most need to hear. Your employees have a lot of thoughts. Most of those thoughts they don’t share-- especially with you

What your employees won't say could be what you most need to hear. Your employees have a lot of thoughts. Most of those thoughts they don’t share-- especially with you

What your employees won't say could be what you most need to hear. Your employees have a lot of thoughts.

What your employees won't say could be what you most need to hear. Your employees have a lot of thoughts. Most of those thoughts they don’t share-- especially with you.

An employee's questionable Facebook post leaves one CEO wondering how to react.

So, do yourself, and your business, a favor: Abandon the corner office and slip into the shoes of your receptionist for a day. It's my belief that you can't truly understand your business unless you've experienced it from the ground up. While you may pore over profit-and-loss statements, immerse yourself in the interview process, and personally lead the sales and marketing efforts, you haven't done a damn thing if you haven't worked at your reception desk for a full day.

Some sales stars are master manipulators who can rack up big numbers--but at the cost of long-term growth. I recently read a blog post giving the following characteristics of “quota-crushing sales pros”: “They have no time for anything that is not their deal.” “Charming one minute, in-your-face the next, pros will use all emotional tools to win.” “They save the charm for the prospects and clients and the venom for your company.” “They’re never satisfied … ever.” This list was presented as if these were desirable characteristics, justified by the fact that such individuals could consistently “crush” their quotas, presumably making them more productive than their peers. Unfortunately, the presence of this kind of person on your sales team is generally a huge mistake

Decrease the likelihood your employees will leave, save money onboarding, and increase profitability--and receive notes like the one I got from Brian Johnson. I've been thinking a lot about the numbers behind our business.

%excerpt% Read more: Why Hugs Matter As Much As Budgets

The classic holiday story A Christmas Carol can teach us a thing or two about exceptional workplaces. Really.

If you don't, your business is never going to be more than a chore. And the first people to notice will be the ones who pay your bills.

Joie de Vivre Hotels founder explains how your customers, your employees, and even your investors have the same five needs. Deliver on them and you cant lose.

Plenty. When your connection to a mission or idea that is so strong that it inspires you to take risks, your company can soar, and your customers benefit.

One bad employee can quickly turn a positive working environment into a divisive and negative atmosphere. The comedian Larry Miller once quipped "I don't understand couples that break up and get back together—especially couples who divorce and remarry. That's like pouring milk on a bowl of cereal, tasting it, and saying, 'This milk is sour

Everyone at my company understands that the next sale begins when the customer says yes, and making that sale is part of their job.