Philippe Matthews Show Guru Advice, Author Reviews, Tech Reviews, Entertainment News

How an open-minded approach to negative feedback boosts earnings--and morale. Yesterday, I spent 40 minutes on the phone listening to a customer tell me all the things that could be better with three of the products he received among the many in his order. Why spend so much time listening to someone who is unhappy, and just wants to complain, you might ask?

Praemittias CEO Randy Stover sometimes felt that each new hire he made was a gamble. Not so with veterans, he says: "I know what I'm getting." Have you ever wished that you could put potential employees through a truly rigorous vetting process instead of reading off the list of "approved" questions provided by your HR staff

Kevin Dwyer is just one of the 47 thousand runners in the New York City Marathon but one of the few with Cystic Fibrosis. Dwyer shares his story with "The Early Show," as well as his experience running the marathon for the first time

A growing group of customer experience professionals are working hard to make some of life's most frustrating experiences not just tolerable, but delightful. There aren’t many people who look forward to scheduling an appointment with the cable company. You’re typically given a 3-4 hour window to wait at home for something that takes just a few minutes.

Did your marriage end in under a year? Would you be willing to share your story? Tell us about your experience, and we may interview you for a story on TODAY.com.

Imagine going to work on a Monday, only to find that everything in your work environment changed overnight. The corporate reception area is gone, along with the receptionist, who could barely be bothered to acknowledge the likes of you, anyway

Each of us has a lens through which we see the world, but we have the power to view the world through other lenses.

John Vechey, co-founder of Seattle-based games maker PopCap Games, just sold his company to Electronic Arts for just under a billion dollars, so you might think he doesn't have to fret about success any longer. But according to Vechey, it's not success that CEOs need to be concerned about, but how they will deal with that success once it comes their way. Vechey, always humble, shared with our Inc.

What makes your marriage work? TODAY is looking for a couple to interview for a future segment about marriage. If you are interested in being interviewed, please tell us about your experience and include your contact information.

Tekscape founder and owner David Smith uses his experience as an engineer and his belief in his business to manage pressure and his employees.

The luxury electric car maker follows in Tesla's footsteps--with a Los Angeles storefront EV education center. You can't buy a car there, but you can get excited about one. Electric vehicles aren't yet a common sight in most cities.

Heres to the people who create jobs, and to the people who fill them.

It may seem like I've been harping on service lately, since my last post was about tipping inattentive waitstaff .

Your food sucked, your server's attitude hovered somewhere between dismissive and hostile, and if there was an award for longest time elapsed between courses (delivered by the cockroach you saw skitter across the eatery's bathroom wall) this restaurant would win. Hopefully the grand trifecta of dining disasters does not happen to you. And if so, my condolences, and hopefully a trip to a nice Danny Meyer establishment to make it up is in order.

Editor's note: This slide show is part of a four-part series that Anne Casselman, a freelance writer and regular contributor to Scientific American , reported in early June during a rare opportunity to conduct field reporting on grizzly bears in Heiltsuk First Nation traditional territory in British Columbia. For a first-person reflection on her experience there, click here .