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Conflicts rarely end well, so it's natural to want to avoid them. But you can't hide from them forever.

Conflicts rarely end well, so it's natural to want to avoid them. But you can't hide from them forever. For every hard-nosed, coldly logical businessperson there are hundreds of entrepreneurs just like us: Worried about how others perceive us and avoiding confrontation at all cost

Do your employees know when to throw out the rule book and let your philosophy guide their responses to the unexpected? Recently I saw a "pop-up" concert performed by my friend Lenni Jabour at a big-box book retailer named Indigo in downtown Toronto. A pop-up show is an unannounced event in a public space, and in Lenni's case, she has chosen to commandeer pianos lying dormant in public places–without permission.

In my most recent post a nd others --and in chats with George Johnson and Robert Wright on Bloggingheads.tv --I rail against biological determinism and defend free will.