When to Toss the Rule Book

Do your employees know when to throw out the rule book and let your philosophy guide their responses to the unexpected? Recently I saw a “pop-up” concert performed by my friend Lenni Jabour at a big-box book retailer named Indigo in downtown Toronto. A pop-up show is an unannounced event in a public space, and in Lenni’s case, she has chosen to commandeer pianos lying dormant in public places–without permission.

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When to Toss the Rule Book