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4 Essential Steps to Managing Growth

Success, if not handled properly, can lead to the demise of a business. Sustain long-term growth by following these steps. A funny little thing happens on the road to success.

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Want a Discount? Just Ask.

If you want to reduce your business expenses in 2012 you must teach yourself one simple skill. Awhile back I was having lunch with a few friends. After the bill came she looked at it, called the waiter over to the table, and explained that she wanted 10 percent off of the bill

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4 Tricks To Build Customer Relationships

How host dinners and white knuckles add up to big business wins, just like a football game. As the NFL playoffs gear up and college football winds down, I'm constantly amazed at how much very small things can have an impact over the course of the game

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6 Phrases You Should Never Say Again

Love catchy business speak? Before your next meeting or presentation, make sure you aren't guilty of using one of these useless-- and annoying-- phrases. Years ago, I worked for a manager that was the poster child of buzzwords.

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10 Tricks for Special Client Meals

Take client entertaining to a whole new level by creating a memorable experience. Your clients will thank you for it. Anyone can pick up a check–and if you spend much time with clients, you probably have

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How Much is Your Time Worth?

After crunching the numbers, you'll see that you can afford to outsource almost everything that does not contribute to your bottom line.

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When Customers Go Wild

We all have them. Those customers that swoops in, squawk loudly, and dump all over everything

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We Are All T-Pain

To survive in a shaky music industry, singers must become brands. That’s why this one just sold his voice. img.float-left {margin:0px !important;padding:3px !important;width:190px;} "I'm never thinking, What are the kids into today?" says T-Pain.

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Helping Your Employees Find Their "Flow"

We all know the saying "If you want something done, give it to a busy person." It’s sound advice--but it’s also a dangerous habit unless you step back occasionally to see what impact it might be having on the busy person’s experience at work.

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Master Your Financials—No Excel Required

For the mathematically challenged: A Web tool that sifts through your numbers and spots trouble for you. Math is not my friend , even though we did have a long-term relationship throughout my formative years. (If you’re reading this, Fourier Analysis and Partial Differential Equations, don’t forget: You didn’t dump me, I dropped you.) Accounting isn’t my friend either

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How Strong Leaders Build Trust

What makes your employees feel vulnerable and skeptical--and how to overcome it to build a higher-performing organization. Years ago I was one of a handful of people hired to help turn around a family owned and operated manufacturing plant that had just been sold to an investment group

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Hot Off The Twitter Bot: How To Train Your Newspaper To Survive The Digital Age

By embracing a "digital first" approach, The Guardian has seen readership on its website shoot up by over 40% year over the past two years. Its latest feature, the Twitter-scaling search bot @GuardianTagBot, should only help. “It has fun and charm, but it's also fantastically useful and structurally sound,” Janine Gibson, who leads the papers' digital operations in the U.S., tells us

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Why You Should (And Shouldn’t) Throw Your Employees Into Swimming Pools

ClearGears, a performance-review startup, has chlorinated beginnings... It began, as so many great ideas for startups must, with being thrown in a swimming pool. Arshad Chowdhury, the founder of ClearGears , which powers real-time performance reviews for business, explains.

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