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How to Use Virtual Sales Clerks

Next time you're shopping online , be prepared for a chat. As live chat technology evolves, e-commerce sites are finding that virtual clerks are becoming crucial to customer support and sales systems. Earlier this year, Bold Software, a live chat and click-to-call service based in Wichita, Kansas, polled 200 of their customers—mostly online merchants who use the software to interact with customers browsing their sites—to see just how effective live chats really were

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The Danger of Experience

In my last blog post , I made the case for hiring candidates with experience for positions that require problem-solving, people management and leadership skills. And after reading a few thoughtful comments that challenged my argument, I stand by my thoughts. Truth is, those are tough lessons to learn even with experience

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The Danger of Experience

In my last blog post , I made the case for hiring candidates with experience for positions that require problem-solving, people management and leadership skills. And after reading a few thoughtful comments that challenged my argument, I stand by my thoughts. Truth is, those are tough lessons to learn even with experience

Read More »

Masters can’t come soon enough for Tiger

The interview room was packed, with green-jacketed Augusta National members lining the back wall to make sure journalists didn't get too unruly. Tiger Woods was on his way in, finally ready to answer some of the questions about the mystery that surrounded his life

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YouTube Turns Off the Lights For Earth Hour

If your YouTube viewing experience seems a little strange this weekend, don't be alarmed. YouTube is aiming to increase awareness of this year's Earth Hour by darkening its video watch page this Saturday from 8:30 PM to 9:30 PM (in your local timezone). Check out the video below for more info, and read more about Earth Hour here

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Was a Nuclear Renaissance Possible Before the Japan Disaster?

It's highly unlikely that you're going to see any new nuclear power plants built any time in the future, given the now worsening situation at Fukushima. But knee-jerk reactions to the accident are not what's really to blame for the inevitable decline in nuclear production

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Tweeting Your Way to a Summer Internship

An ad agency has resorted to an innovative hiring technique: a hashtag battle. Say you're a hiring manager at a leading advertising firm, and you're looking to hire a summer intern

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