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When to Toss the Rule Book

Do your employees know when to throw out the rule book and let your philosophy guide their responses to the unexpected? Recently I saw a "pop-up" concert performed by my friend Lenni Jabour at a big-box book retailer named Indigo in downtown Toronto. A pop-up show is an unannounced event in a public space, and in Lenni's case, she has chosen to commandeer pianos lying dormant in public places–without permission.

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How to Protect Your Turf

Five tips on beating out the competition and making your business stickier The ease with which Google+ is now competing with Facebook for mindshare has me thinking about barriers to entry. Warren Buffett famously invests in businesses with what he calls a protective "moat" around them, meaning that they have some protection from competition that allows them to control their pricing. Big companies lock out their competitors by out-slugging them in capital infrastructure investments (anyone care to compete against CN Rail)

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How Manhattan’s Queen Of Facials Rebranded, Tripled Business, And Launched A Skincare Line

Long hailed as the genius behind the best naturopathic facials in New York, with a client roster that includes Julianne Moore, Rachel Weiss, and numerous beauty editors around town, Joanna Vargas is the secret weapon of VIPs, celebrities, and professionals in New York City. Style.com calls her “the queen of the naturopathic facial” while Vogue, Allure, and endless magazines and blogs have praised the nearly magical touch she brings to the craft.What a thrill it was, then, when I got a call to help the skin care diva rebrand her already successful salon. Jump forward 18 months, and we were then in the next phase of growing the brand: developing a world-class luxury brand for her own skincare line.

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5 Steps to Launching a Start-up

Preparing to launch your start-up means more than simply making sure you have a viable product and potential customers. Here are five tips on how to prepare yourself to be a founder. John Bradberry was fascinated by the idea of how someone may prepare to start a company.

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Reader Mail: September 2011

Readers respond to our story about the constant feeling of crisis that is entrepreneurship in Argentina, and others. Risky Business Our story about doing business in Argentina [" A Constant Feeling of Crisis ," June] garnered a mixed reaction from readers on Hacker News and Inc.com, many of whom are U.S. expats running businesses in South America

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How Ad Agencies Can Act More Like Tech Startups

Agencies: if you really want to emulate a tech startup, create utility, put skin in the game and ask, What Would Edison Do? The “Why ad agencies should act more like tech startups” meme has been making the rounds for some time in the form of provocative tweets, panel discussions and blog posts . The conversation tends to focus on social media strategy and incorporating tech talent into creative teams.

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A.K. Pradeep, Mind Reader

Tackling the topic of neuromarketing for Fast Company magazine, our author finds himself talking to the CEO of top neuromarketing firm NeuroFocus, and wonders how much can Pradeep really tell from his brain scan. I'm in a ballroom inside New York's Marriot Marquis at the 75th annual Advertising Research Foundation conference, meeting with A.K. Pradeep, founder and CEO of NeuroFocus, a Berkeley, CA-based research firm that analyzes brain waves to reveal what consumers really want.

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Beat the Home Office Blues

So you’ve escaped, or narrowly missed, corporate cubicle confinement, but now you’re met with some very different challenges. Sure, working from the home office certainly has its benefits, but many solopreneurs are surprised by confusing emotions resulting from a different type of confinement. If you’re not careful, your freedom will come at a cost

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From SAS 70 to SSAE 16: How to Keep Your Cloud Service On-Track

You may be familiar with SAS 70: an audit standard used for businesses that provide a service relating to their clients’ finances. If you feel like you just figured out SAS 70 audits, I’m sorry to say that from now on, you will be undergoing Statement on Standards for Attestation Engagements 16 (SSAE 16) assessments instead.

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Creative Cultures: MailChimp Grants Employees "Permission To Be Creative"

This is the first in a series on corporate culture. From business philosophy to talent acquisition and management, customer service and product development, we’ll examine the inner workings of successful companies and the ways they build cultures that promote and harness creativity.

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